Generate a custom Gainsight plan with tips, best practices, and success measures to accelerate your CS journey.
Leverage the power of community to measurably improve customer engagement and self-service in Customer Success. With inSided by Gainsight, you can create long-lasting relationships and advocates for your business products, access invaluable feedback by opening-up your roadmap to user generated ideas and ideation requests, and stay ahead of support tickets and questions by enhancing your self-service capabilities.
Drive customer engagement and facilitate stronger relationships with and amongst customers and brand with a fully customized customer community.
Everything you need to build engagement in one central location— advanced Q&A, discussions, product feedback, events, and more!
Adjust colors, fonts and add custom HTML and CSS. Integrate external sources like status pages, social widgets, and forms.
Complete the experience with groups and events that build more meaningful relationships with your customers.
Boost engagement with badges, tiered ranking and point systems, leaderboards, likes, and integrations with external sources.
Make data-driven decisions with deep insights and custom reports on content, forums, feedback, members, gamification, and more!
Easily scale with advanced workflows to monitor, edit, move, archive and delete community content, users, roles, and access.
Create a seamless self-service experience for your customers with a knowledge base that combines your own help content with content generated by your users and community.
Embed music, videos and interactive content from your favorite platforms (YouTube, Vimeo, Spotify, Typeform, etc.) in our intuitive text editor.
Help users find the answers they’re looking for directly from your website or within your app’s user interface with our embeddable widget.
Allow users to mark best answers, give feedback, and rate how helpful content really is.
Get the most relevant content to your users faster with smart search suggestions and the ability to embed content across your website.
Stay on top of newly created content, choose what goes live and when, and understand the most successful content in your knowledgebase.
Create multiple knowledge bases for different regions or brands. Each one is unique so you can manage permissions and customize themes accordingly.
Centralize all your product feedback on one transparent platform and get deep, actionable insights into customer wants and needs.
Provide customers with a central hub to share ideas and feature requests and vote on their favorite ideas and concepts.
Share all of your product updates and release notes in one, dedicated location where customers always know to look.
Allow users to easily subscribe to product updates and tag specific users to acknowledge their contributions.
Categorize feedback, assign owners, and manage expectations by sharing important status updates.
Drive roadmap decisions by prioritizing feature requests based on votes and likes or filter ideas based on potential ARR.
Put feedback at the core of your decision making by creating private beta groups and building customer advistory boards.
Drive customer retention, growth and advocacy with the all-in-one customer community and engagement platform.
Pricing and Packages
Visit inSided for detailed information on Community pricing and packaging.
Enter the amazing, incredible, unicorn-spotting land of Gainsight! A place where we’re just maybe, kind of a little obsessed with customer success. It’s simple – schedule a demo today so you can see Gainsight in action!Schedule a Demo