Helping Leaders
start and scale their SaaS growth engine.
More than 70% of the Cloud 100 trusts Gainsight to drive product and customer adoption, retention, advocacy, and expansion. Shouldn’t you?
Gainsight is the #1 Customer Success platform for SaaS 
‘s headed towards exit or IPO:
Leverage the world’s most innovative and complete customer success platform. While NEVER feeling overpowered.
Product ExperiencePX Essentials
Drive adoption and product-led growth with user analytics and engagement software.
- Understand exactly what users are doing with powerful analytics.
- Onboard and drive users to key features with in-product engagement.
- Collect feedback in-app to pair feature usage data with user feelings.
Customer SuccessCS Essentials
Proactively reduce churn and grow your customers at scale.
- Empower your team with a single source of truth for every customer.
- Capture customer health with a comprehensive, accurate framework.
- Automate customer communications and tasks with AI-driven activities.
Drive customer collaboration, feedback and advocacy in a centralized hub.
- Build a centralized knowledge baes with guides, tutorials, user content, and more.
- Collaborate with customers on product feedback, beta testing and roadmapping.
- Keep customers informed and updated on new product developments and releases.
Operationalize the key drivers that deliver value and outcomes for your customers.
Adoption
Understand adoption trends for your users and products to drive improved usage and feature stickiness.
SCALE
Optimize workflows for your customer success management to deliver more personalized experiences at scale.
Visibility
Align your entire organization around a single source of truth for customer success and Net Retention (NRR).
Experience
Deliver consistent customer experiences across the entire lifecyle to make it easier to deliver predictable outcomes.
Retention
Identify and resolve customer risks proactively, before they become a risk for churn or downsell.
Expansion
Discover and qualify customer leads to help your sales team drive more expansion revenue opportunities.
Join the likes of SaaS leaders experiencing real results.
Why start and scale with Gainsight? For best-in-class solutions, unparalleled resources and the world’s largest community of like-minded peers and thought leaders at every level. There’s no better partner for your CS journey.
Tools and inspiration to simplify your journey.
One platform for all your customer data.
Why start and scale with Gainsight? For best-in-class solutions, unparalleled resources and the world’s largest communityof like-minded peers and thought leaders at every level. There’s no better partner for your CS journey.
