Helping
Start and Scale their Modern Growth Engine.
The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?
Gainsight is the #1 Customer Success platform for SaaS 
‘s headed towards exit or IPO:
The Gainsight you know & LOVE just got easier.
We’ve simplified the journey. Now it’s easier and more clear than ever to embed customer success and customer success technology into the growth engine of your business — from start-up to scale-up and beyond.
We’ve Made Design Part of Our DNA.
FUN FACT: Our design team’s been hard at work, giving a complete makeover to more than 80% of our platform over the past 18 months - with more to come! Today, our entire platform is easier to use and easier to administer than ever!
Product Experience PX Essentials
Drive adoption and product-led growth with user analytics and engagement software.
- Understand exactly what users are doing with powerful analytics.
- Onboard and drive users to key features with in-product engagement.
- Collect feedback in-app to pair feature usage data with user feelings.
Customer Success CS Essentials
Proactively reduce churn and grow your customers at scale.
- Empower your team with a single source of truth for every customer.
- Capture customer health with a comprehensive, accurate framework.
- Automate customer communications and tasks with AI-driven activities.
- Get enrolled in the Essentials Accelerator to fast-track success.
Drive customer collaboration, feedback and advocacy in a centralized hub.
- Build a centralized knowledge base with guides, tutorials, user content, and more.
- Collaborate with customers on product feedback, beta testing and roadmapping.
- Keep customers informed and updated on new product developments and releases.
Operationalize the key drivers that deliver value and outcomes for your customers.
Adoption
Understand adoption trends for your users and products to drive improved usage and feature stickiness.
Scale
Optimize workflows for your customer success management to deliver more personalized experiences at scale.
Visibility
Align your entire organization around a single source of truth for customer success and Net Retention (NRR).
Experience
Deliver consistent customer experiences across the entire lifecyle to make it easier to deliver predictable outcomes.
Retention
Identify and resolve customer risks proactively, before they become a risk for churn or downsell.
Expansion
Discover and qualify customer leads to help your sales team drive more expansion revenue opportunities.
Join your SaaS peers who are experiencing real results.
Why start and scale with Gainsight? For best-in-class solutions, unparalleled resources and the world’s largest community of like-minded peers and thought leaders at every level. There’s no better partner for your CS journey.
67%
Increase inRenewal
Efficiency
127%
Increase inNet Retention
69%
Increase inFree Trial
Conversions
45%
Year-Over-Year Reduction in Customer Churn
25 Point
Increase inNet Promoter
Score (NPS)
50%
Increase inCSM Capacity
$15M
CSM-InfluencedExpansion
Opportunities
20%
Increase inProduct
Adoption
Tools and inspiration to simplify your journey.
One platform for all your customer data.
Why start and scale with Gainsight? For best-in-class solutions, unparalleled resources and the world’s largest community of like-minded peers and thought leaders at every level. There’s no better partner for your CS journey.
