Build a thriving customer community.
A full-featured community platform, purpose-built to drive customer success
Leverage the power of community to measurably improve customer engagement and self-service in Customer Success. With Digital Hub, you can create long-lasting relationships and advocates for your business products, access invaluable feedback by opening-up your roadmap to user generated ideas and ideation requests, and stay ahead of support tickets and questions by enhancing your self-service capabilities.
Build a beautifully branded, online community.
Build lasting customer relationships
Drive customer engagement and facilitate stronger relationships with and amongst customers and brand with a fully customized customer community.
Full-Featured Community
Everything you need to build engagement in one central location— advanced Q&A, discussions, product feedback, events, and more!
Fully Customizable
Adjust colors, fonts and add custom HTML and CSS. Integrate external sources like status pages, social widgets, and forms.
Events and User Groups
Complete the experience with groups and events that build more meaningful relationships with your customers.
Gamification Engine
Boost engagement with badges, tiered ranking and point systems, leaderboards, likes, and integrations with external sources.
Community Analytics
Make data-driven decisions with deep insights and custom reports on content, forums, feedback, members, gamification, and more!
Advanced Moderation
Easily scale with advanced workflows to monitor, edit, move, archive and delete community content, users, roles, and access.
Drive self-service with a powerful knowledge base.
Take pressure off support and CSMs
Create a seamless self-service experience for your customers with a knowledge base that combines your own help content with content generated by your users and community.
Rich Media Articles
Embed music, videos and interactive content from your favorite platforms (YouTube, Vimeo, Spotify, Typeform, etc.) in our intuitive text editor.
In-App Enagement and Support
Help users find the answers they’re looking for directly from your website or within your app’s user interface with our embeddable widget.
Content Ratings
Allow users to mark best answers, give feedback, and rate how helpful content really is.
Fast Search and Easy Access
Get the most relevant content to your users faster with smart search suggestions and the ability to embed content across your website.
Moderation and Monitoring
Stay on top of newly created content, choose what goes live and when, and understand the most successful content in your knowledgebase.
Multiple Knowledge Bases
Create multiple knowledge bases for different regions or brands. Each one is unique so you can manage permissions and customize themes accordingly.
Create transparent feedback processes.
Build products your customers love
Centralize all your product feedback on one transparent platform and get deep, actionable insights into customer wants and needs.
Centralize Feedback
Provide customers with a central hub to share ideas and feature requests and vote on their favorite ideas and concepts.
Publish Product Updates
Share all of your product updates and release notes in one, dedicated location where customers always know to look.
Close the Loop
Allow users to easily subscribe to product updates and tag specific users to acknowledge their contributions.
Stay Organized
Categorize feedback, assign owners, and manage expectations by sharing important status updates.
Prioritize Your Roadmap
Drive roadmap decisions by prioritizing feature requests based on votes and likes or filter ideas based on potential ARR.
Build Betas and Boards
Put feedback at the core of your decision making by creating private beta groups and building customer advistory boards.
Digital Hub Pricing
Community
Drive customer retention, growth and advocacy with the all-in-one customer community and engagement platform.
Pricing and Packages
Visit Gainsight.com for detailed information on Community pricing and packaging.
Ready to Start Your Journey?
Enter the amazing, incredible, unicorn-spotting land of Gainsight! A place where we’re just maybe, kind of a little obsessed with customer success. It’s simple – schedule a demo today so you can see Gainsight in action!
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