Turn your customers into your best growth engine with Gainsight’s pioneering customer success platform. With CS Essentials, you can get a comprehensive view of your customer overall health and likeliness to renew based on activity, sentiment, and more, and get early warning system of trends and risks so you can act early to reduce churn and empower your team to scale with proven actions that deliver outcomes.
Giansight’s Customer 360 gives you a comprehensive view of your customers’ health, trends, risks, and more. Combined with Gainsight Home, your CSMs have complete control over the tools and data they need to maximize productivity and results.
Consolidate data from multiple sources into a central view, enabling teams to easily access a 360 view of customers and their specific experience with your organization.
Create a complete assessment of health across all types of interactions and data, from CSM Assessments to Product Usage trends and more.
Design multiple 360 layouts to show the right view depending on your customer’s attributes or a specific user’s role.
Enable your cross-functional team to align on outcomes by surfacing key insights in the tools they use everyday, such as your CRM, Slack, or video conferencing platform.
Use customer health as your early warning system, and drive targeted playbooks and automated outreaches when changes occur.
Gainsight Home provides CSMs with a single, centralized view of the most important insights and action items for their entire customer portfolio.
Gainsight’s health scorecards help you proactively monitor and manage customer health with a holistic framework that provides the data your team needs to to act with clarity and precision.
Avoid missing key customer data by bringing in information from your CRM, support ticketing software, product usage data, and more.
Eliminate inaccuracies and guesswork with a health score framework based on the signals and data that are important to you.
Prevent unexpected churn with proactive alerts and targeted playbooks that automate outreaches based on changes in customer health.
Whether you’re scaling CSM capacity, building a robust digital-led model with automated engagements, or adding efficiency into your teams team’s day-to-day, Gainsight can help solve your unique needs and challenges along every step of your CS journey.
Log and view your customers’ entire chronological history, including notes, updates, and touchpoints to better understand their unique journey.
Launch personalized, automated emails based on customer attributes such as health score, product usage, survey results and lifecycle stage.
Eliminate guesswork with detailed reports that show how teams spend their time and which activities have the greatest impact on customer success.
Scale your team’s actions with proactive alerts that can automatically trigger workflows and playbooks that are proven to drive success.
Work with your customers to define their desired outcomes, then develop a strategic plan of action to guide them to succeed together.
Explore trends and share critical insight with industry-leading reporting and dashboards.
For growing businesses and customer success organizations with under 10 teammates that need a shared view of customers.
For teams looking to scale and optimize their customer success organization to deliver improved value and outcomes.
Looking for even more?
Enter the amazing, incredible, unicorn-spotting land of Gainsight! A place where we’re just maybe, kind of a little obsessed with customer success. It’s simple – schedule a demo today so you can see Gainsight in action!
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