More than just software – a team and community obsessed with driving value for you and your customers.
As Cloud and SaaS business models have permeated nearly every global industry, customers value has become the fabric that weaves together every pre- and post-sales motion in the modern growth engine. Pioneers of the customer success movement, today Gainsight is leading the next wave of innovation with initiatives like Essentials, helping companies of all shapes and sizes build their customer flywheel.
As the core measurement of the health of a company’s customer base, Net Retention Rate (NRR) has become the most important financial and business metric for driving valuation multiples and market cap for today’s leading SaaS companies.
As the world’s only SaaS platform that combines the power of Product-Led Growth, Customer-Led Growth and Community-Led Growth, Gainsight is purpose-built to accelerate revenue growth for companies with Cloud or SaaS business models – no matter what stage or size.
Whether you’re just beginning or ready to go all-in, Gainsight Essentials provides a prescriptive path to start and scale your customer success practice while fast-tracking time-to-value.
Customer success requires inputs and insights from across your organization. Whether you’re an executive, a sales rep, a product manager or a CSM, Gainsight’s intuitive UI makes it easy to deliver the right information to the right people and the right time.
Get visibility on customer health and align your entire organization around growth opportunities within your customer base.
Leverage the industry’s most sophisticated customer success platform to configure the exact experience you envision for your internal teams and customers.
Easily identify and engage with customer advocates and turn their enthusiasm for your products into net-new demand from your market.
Turn insights into actions with the most powerful toolset for CSMs, simplifying how they deliver outcomes for your customers.
Create a high performing process for renewals, and know exactly how and when to engage on expansion opportunities.
Access robust product analytics and drive engagement with in-app guides that help achieve true product-led growth.
Customer Success started as a concept, became a movement and has been compounded by the passion of hundreds of thousands professionals who have turned it into the community it is today. We’re in it to win it when it comes to delivering customer value and invite you to join us in charting the next phase of the customer success journey.
Over the past decade, Gainsight has authored and published three international best-sellers on Customer Success that have become required reading for both leaders and practitioners at thousands of Cloud businesses around the world.
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Enter the amazing, incredible, unicorn-spotting land of Gainsight! A place where we’re just maybe, kind of a little obsessed with customer success. It’s simple – schedule a demo today so you can see Gainsight in action!
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